Unlocked Analytics Reports & Feedback Interception in Viewport Mode

#The Agency Privilege: 100% Unlocked Analytics

In standard single-business accounts, certain advanced reporting features (such as Employee Performance Leaderboards, Star Rating Distributions, and Peak Scan Heatmaps) are restricted based on subscription tier.

When you enter Viewport Mode as an Agency Owner, all plan restrictions are removed. You enjoy complete, unrestricted visibility into every metric and chart for all client businesses.

#Downloading White-Labeled Client PDF Reports

Delivering tangible proof of marketing ROI is essential for agency client retention. In Viewport Mode, you can generate comprehensive PDF performance reports with a single click:

• From Inside Viewport Mode: Navigate to Analytics and click the blue "Download PDF Report" button at the top right to download that store's monthly report.
• Directly from Client Businesses Table: You do not even need to enter Viewport Mode! In your primary agency Client Businesses table, click the "Report" button on any client row to instantly download their performance summary.

#Triage in the Feedback Inbox: Protecting Client Reputation

When a dissatisfied customer leaves a 1, 2, or 3-star rating, Karo Simple's Reputation Shield intercepts the response and routes it to the Feedback Inbox rather than publishing it to public review platforms.

#Frequently Asked Questions