Review Collection Guidelines

Last Updated: 29 June 2026
Effective Date: 29 June 2026

1. How Karo Simple Works

When a customer scans your Karo Simple QR code, here is the exact flow:

1. They choose their preferred language: Hindi, English, or other supported languages
2. They rate their experience with your business
3. If they rate positively, they are shown an AI-generated review suggestion, a starting point they can use as-is, edit to match their own words, or ignore entirely and write from scratch
4. They choose which platform they want to leave a review on: Google, Zomato, Justdial, TripAdvisor, Practo, or whichever platforms you have configured
5. They tap to open that platform and submit the review themselves, in their own words, from their own account

At no point does Karo Simple post a review for anyone. The customer is always the person who opens the platform, types or pastes the review, and presses submit. Our role ends when they tap to open the review platform.

If a customer rates their experience poorly, the flow is different. They do not see the public review platforms. Instead, they are shown a private feedback form. That feedback comes directly to your dashboard. It is not visible to anyone else. You get a chance to understand what went wrong and fix it before it becomes a public complaint.

2. Why Genuine Reviews Are the Only Reviews Worth Having

2.1 What Indian Law Says

The Consumer Protection Act 2019 prohibits unfair trade practices, which explicitly includes fake testimonials and misleading endorsements. Section 2(47) defines misleading advertisements broadly enough to cover fabricated reviews. A business that uses any tool (including Karo Simple) to post or solicit fake reviews is potentially in violation of this Act.

Consumers who discover fake reviews about a business can file a complaint with the National Consumer Helpline (1800-11-4000) or approach their District Consumer Disputes Redressal Commission. The ASCI (Advertising Standards Council of India) guidelines on endorsements and testimonials, effective June 2021, further require that reviews reflect genuine experience.

2.2 What Review Platforms Do About It

Google, Zomato, Justdial, TripAdvisor, and every major review platform in India has automated systems that detect inauthentic review patterns. They look for things like:

• Multiple reviews appearing in a short burst from unrelated accounts
• Review text that sounds identical or templated across different reviewers
• Accounts with no prior activity suddenly leaving reviews for one business
• Reviews submitted from the same IP address or device as the business owner

When these patterns are detected, the consequences are serious:

The risk is not worth it. One burst of fake reviews can undo years of genuine reputation building in a single day.

3. What We Expect from Businesses Using Karo Simple

By using Karo Simple, you agree to our Terms of Service, which includes the following commitments:

4. Understanding the AI Review Suggestion Feature

Think of it this way: AI suggestions are a pre-filled form. The customer still has to sign it themselves.

A customer who had a genuinely bad experience will not use a suggestion that describes a great one. The authenticity filter is the customer's own judgment. That is why this feature works when used honestly and fails when misused.

5. Private Feedback: The Other Half of the Platform

When a customer scans your QR code and rates their experience poorly, they do not see any public review platform. They see a private feedback form.

This feedback goes directly to your Karo Simple dashboard. No one else can see it: not other customers, not Google, not anyone.

Most unhappy customers never leave a public review. They just leave and never come back, and sometimes they tell people they know. Private feedback gives you a window before that happens. You find out what went wrong. You can reach out to the customer. You can fix the problem. You get a chance to turn a bad experience into a recovered relationship.

This is not about hiding bad reviews. It is about giving you the information you need to improve: privately, quickly, before a problem becomes permanent.

6. Reporting Misuse

If you believe any business is using Karo Simple to generate fake reviews or manipulate ratings, you can report it to us directly:

Email: support@karosimple.in
Subject: Review Misuse Report

Include the business name, the review platform where you spotted the suspicious activity, and any details you have. We investigate every report. Businesses confirmed to be in violation of our Acceptable Use Policy are suspended immediately. We may also notify the relevant review platform and, in serious cases, consumer protection authorities.

7. Reference: Review Policies of Platforms We Support

Karo Simple routes reviews to these platforms. Each has its own policies governing what reviews are acceptable. We are not affiliated with any of them; these links are provided for your reference.

Karo Simple is not responsible for changes to these external policies. We recommend checking each platform's help centre directly for the most current guidelines.

8. Questions About This Page

If you have a question about our review guidelines, how the platform works, or whether a specific use case is acceptable under our Terms:

Email: support@karosimple.in
Grievance Officer: grievance@karosimple.in

You can also read our full Terms of Service at karosimple.in/terms, particularly Section 8 (Acceptable Use Policy), which contains the binding rules that apply to all Karo Simple users.

See also: Terms of Service · Privacy Policy · Grievance Redressal