Refund & Cancellation Policy

Last Updated: 29 June 2026
Effective Date: 29 June 2026

1. Overview

Karo Simple is a subscription-based Software-as-a-Service (SaaS) platform. This page explains our policy on refunds and cancellations for all subscription plans.

We believe in being upfront. Before you spend any money, we want you to be sure Karo Simple is the right fit for your business. That is why we offer a free plan with no credit card required. Try it first. Upgrade only when you are ready.

2. Our Refund Policy

We do not offer refunds on paid subscriptions.

This applies to all paid plans (Starter, Pro, and Agency) across all billing cycles: monthly, half-yearly, and annual.

Specifically, no refund will be issued for:

Partial use of a billing cycle: if you subscribed on the 1st and decide you no longer want the plan on the 10th, the remaining days are not refundable
Features you did not use during your subscription period
A decision to stop using the platform after purchase
A business that was sold, closed, transferred, or changed during the active subscription period
Dissatisfaction with results: reviews, ratings, or customer response are influenced by many factors outside our control

Why this is our policy:

Karo Simple is a digital service. The moment your subscription is activated, you have immediate access to all features of your plan (AI credits, QR code generation, review flow configuration, the dashboard, and everything else). Unlike a physical product, a digital service cannot be returned or given back. The cost covers infrastructure, AI processing, and ongoing support that begins the moment you subscribe.

More importantly, our Free plan gives you genuine, unrestricted access to the core platform before you pay a single rupee. By choosing to upgrade to a paid plan, you are confirming that you have evaluated the product and are satisfied with what it offers. That evaluation period is what makes this policy fair.

3. When a Refund Will Be Issued

Refunds are considered only in the following situations where the error is on our side or our payment processor's side, not a change of mind.

3.1 Duplicate Charge

If your account was charged more than once for the same subscription period due to a payment gateway error, we will verify the duplicate and refund the extra amount. Processing time: 5–7 business days from the date we confirm the error.

3.2 Wrong Amount Charged

If the amount deducted from your account is different from the price shown to you at checkout, due to a pricing display error or a technical fault, we will correct it. We will either charge the correct amount and refund the difference, or process a full refund and ask you to repurchase at the correct price.

3.3 Payment Deducted but Plan Not Activated

If your payment was successfully deducted by Payment Gateway(will update name after approval) but your Karo Simple plan was not activated, meaning you paid but the system did not upgrade your account, we will resolve this within 7–10 business days. We will either activate your plan immediately or issue a full refund if the issue cannot be resolved.

How to Request a Refund

If any of the above situations apply to you, email us atsupport@karosimple.inwith the following:

Subject line: REFUND REQUEST: [Your Order ID]
A brief description of what happened
A screenshot of the transaction from your bank app or payment app (if available)

Requests must be raised within 5 days of the transaction date. Requests submitted after 5 days cannot be processed.

We will acknowledge your request within 5 business days and aim to resolve it within 7–10 business days.

4. Cancellation Policy

4.1 How to Cancel

You can cancel your subscription at any time. There is no penalty for cancelling. To cancel, go to your dashboard and navigate to Settings → Subscription → Cancel Plan. Alternatively, email support@karosimple.in and our team will process the cancellation for you.

4.2 When Cancellation Takes Effect

Cancellation takes effect at the end of your current billing cycle. You will not lose access immediately.

For example: if your monthly plan renews on the 1st of every month and you cancel on the 15th, your plan remains fully active until the end of that month. On the 1st of the following month, your account moves to the Free plan automatically. No further charges are made.

The same rule applies to half-yearly and annual plans: your plan stays active until the paid period ends.

4.3 What Happens After Your Plan Expires

Once your paid plan expires after cancellation:

When your paid account ends, all features stop working.
You can only view your dashboard to check the data already available and see how you performed in the past.
All existing data remains present, but it is in read‑only mode — you cannot use, edit, or apply it.
Features such as QR codes, AI‑generated review suggestions, multi‑platform routing, and detailed analytics are completely disabled.

You can resubscribe to a paid plan at any time from your dashboard.

5. The Free Plan

The Free plan is available and requires no credit card, no payment, and no commitment. It is a time-limited trial: it is a real plan that you can use to check.

It exists for one reason: so you can fully understand how Karo Simple works before deciding to pay for more. We would rather you take your time and upgrade with confidence than rush into a paid plan and feel like you need a refund later.

If you are unsure whether Karo Simple is right for your business, start with the Free plan at karosimple.in/auth/login.

6. Plan Upgrades and Downgrades

Upgrades take effect immediately. When you upgrade mid-cycle, you are charged only for the remaining days in the current billing period at the new plan's rate, calculated on a prorated basis. Your features update instantly.

Downgrades are not available mid-cycle. You cannot switch to a lower plan while a billing cycle is active. If you want to move to a lower plan, cancel your current plan and choose the lower plan when your next cycle begins. Your current plan remains fully active until the end of the paid period.

8. Payment Processor

All payments on Karo Simple are processed by Payment Gateway(will update name after approval). When a refund is approved under Section 3, it is credited back to the original payment method, the same UPI ID, card, or bank account used for the original transaction, through Payment Gateway(will update name after approval).

The refund processing time on our end is 7–10 business days. After that, your bank or payment app may take an additional 3–5 business days to reflect the credit in your account. Total time from approval to your account: up to 15 business days.

If you have a dispute about the payment itself, such as an unauthorised transaction, you may contact Payment Gateway(will update name after approval) support directly. However, if you raise a chargeback with your bank without first contacting us, we reserve the right to suspend your account pending investigation. Please reach out to us first at support@karosimple.in; we resolve genuine errors quickly.

9. Governing Law

This Refund and Cancellation Policy is governed by the laws of the Republic of India. Any disputes arising from this policy are subject to the jurisdiction stated in our Terms of Service at karosimple.in/terms.

10. Contact for Billing Issues

Email: support@karosimple.in
Subject format: REFUND REQUEST: [Order ID]
Response time: Within 5 business days