Grievance Redressal

Last Updated: 29 June 2026
Effective Date: 29 June 2026

We take every complaint seriously. Every grievance submitted through this page is acknowledged within 120 hours.

Karo Simple is committed to resolving complaints fairly, honestly, and without unnecessary delay. If you have a concern about your data, our content, your account, billing, or how the platform behaves, this is the right place to raise it.

As required under the Information Technology Act 2000 and the Digital Personal Data Protection Act 2023, we have appointed a Grievance Officer who personally oversees every complaint received.

1. Grievance Officer

The following person is appointed as the Grievance Officer for Karo Simple in compliance with IT Act 2000 Rule 5(9) and DPDPA 2023:

You may contact the Grievance Officer directly by email, or use the complaint form on this page.

2. Our Response Commitment

These timelines are a legal commitment, not a target. If you do not receive an acknowledgement within 120 hours of submitting through this form or emailing us directly, please check your spam folder and then follow up.

3. What You Can Raise a Grievance About

You can submit a complaint or grievance for any of the following issues:

• Personal Data Concerns: If you believe your data has been handled incorrectly, if you want your data deleted under DPDPA, or if you noticed unauthorized access.
• Payment & Billing Failures: Issues related to subscription charges, Payment Gateway transaction issues, or delayed refunds.
• Review Guidelines Compliance: Report any suspected fake reviews routed to third-party platforms, or general platform behaviors that you believe breach consumer guidelines.
• Copyright or Intellectual Property: Report any unauthorized use of your logos, images, or content on our marketing site.

4. Grievance Submission Form

5. General Queries

If you have a general support issue, a feature request, or an inquiry that is not a formal complaint or regulatory concern, please write to us through our standard Contact Page or email us directly at support@karosimple.in.