Frequently Asked Questions

Karo Simple is a review management platform built for Indian businesses. You get a QR code that your customers scan after their visit. Happy customers are sent directly to leave a review on Google, Zomato, OYO, or wherever you need it. Unhappy customers are quietly redirected to a private feedback form so you can fix the issue before it becomes a public complaint.

Not at all. If you can use WhatsApp, you can use Karo Simple. The setup takes less than 10 minutes and we have a step-by-step guide that walks you through everything.

Sign up for free on karosimple.in, add your business details, connect your Google Business profile (or any other platform), and your QR code is ready to download and print. No technical knowledge needed.

Yes. We have a completely free plan that you can use without entering any card details. You can upgrade anytime when you feel you need more features.

Most business owners are fully set up within 10 to 15 minutes of signing up. If you get stuck anywhere, our support team is available on WhatsApp and email.

No app installation needed on your side or your customer's side. Your dashboard runs on any browser. Your customers just scan a QR code with their phone camera. No app, no login required for them.

After scanning, the customer first selects their preferred language. Then they rate their experience. If the rating is positive, they are shown pre-written AI-generated review suggestions that are SEO-friendly and crafted to reflect well on your business. They can pick any suggestion with one tap or write their own manually. Then they choose which platform to post on and land directly on that platform's review page. If the rating is negative, they are redirected to a private feedback form that only you can see.

You can enable multiple platforms. If a customer doesn't have a Google account, you can also route them to Justdial, or any other platform where they might have an account.

Yes, that is exactly how most of our customers use it. You download the QR code image, print it, and place it at your counter, table, or billing area. You can also put it on receipts, packaging, or menu cards.

Yes. You can add your business logo and brand colors to the QR landing page so it feels like a natural part of your customer experience.

That happens sometimes and it is completely normal. The QR code increases the chances significantly, but it cannot force anyone. What it does is remove all friction. The customer lands directly on the review page in one tap.

Yes. You can enable multiple platforms and the system will show your customer options to choose from: Google, Zomato, Justdial, etc. Or you can set one platform as the default.

We currently support Google, Zomato, Swiggy, Justdial, TripAdvisor, Practo, Facebook, and custom platforms. If the platform you need is not on this list, you can add any platform manually using the custom platform option. More platforms are also being added regularly.

Yes. You have full control. You can set one platform as default or let your customers choose from the platforms you have enabled.

Yes. The biggest reason businesses don't get reviews is because asking manually feels awkward and customers forget. The QR code makes it instant and effortless. Most of our users see a noticeable increase within the first 2 to 4 weeks.

No, and anyone who claims they can do that is misleading you. What we do instead is stop negative reviews from being posted publicly in the first place by catching unhappy customers before they reach the review platform.

It goes straight to your dashboard. You can read it, respond to the customer privately, and resolve the issue. This way you fix the problem without it becoming a public one-star review.

Yes. Your dashboard shows scan counts, click-throughs, platform-wise review routing, and private feedback, all in one place.

The free plan gives you access to the core features so you can see how the platform works. There are limits on the number of QR codes and AI-generated review reply credits. You can upgrade to a paid plan whenever you are ready.

We have multiple plans designed for different business sizes and needs. For current pricing, offers, and a full plan comparison, check our pricing page. It has everything broken down clearly.

Yes. Half-yearly billing gives you a 15% discount plus bonus credits. Annual billing gives you a 25% discount plus a larger bonus. It works out significantly cheaper if you plan to use the platform long-term.

The Starter plan works well for most single-location businesses. If you have multiple branches, the Pro plan is the right fit.

The Agency plan is for marketing agencies or businesses that manage multiple locations or clients. You get a super-admin dashboard where you can manage all businesses under one roof, distribute resources across them, and handle everything from a single login.

Yes, you can upgrade your plan anytime and the change takes effect immediately. Please note that downgrading is not currently available, so choose a plan that fits your current needs.

We use [will update after approval] for all payments. You can pay via UPI, debit card, credit card, or net banking all major Indian payment options are supported.

The AI creates ready-to-use review suggestions for your customers. After a positive scan, your customer sees pre-written AI-generated reviews right on the screen, crafted to be SEO-friendly and aligned with your business tone. The customer picks one with a single tap and pastes it on the review platform. These suggestions are not random; they are built using the keywords, tone, and instructions you set up in your dashboard.

No. When setting up your AI review suggestions, you have full control over how they sound. You can inject specific keywords you want to rank for, add negative keywords to avoid, select the tone: friendly, professional, or conversational, choose the language, and add any extra instructions. The result feels natural and reads like something a real customer would genuinely write.

AI credits are used every time the system generates a set of review suggestions for your customers. Each plan comes with a fixed number of credits per month. If you run out, you can purchase add-on credits without needing to upgrade your entire plan.

Absolutely. The AI suggestion feature is completely optional. If you prefer to manage your own review content, you can manually add reviews one by one, upload multiple reviews at once, or bulk upload using a CSV file. The core QR routing and private feedback collection work independently of AI.

Yes. On the Pro plan you can manage multiple locations. On the Agency plan you get a dedicated multi-business dashboard with shared resource pools and individual business-level reports.

Yes, the Agency plan is designed exactly for this. You get a super-admin dashboard, manage all client businesses under your account, distribute QR codes and AI credits across them, and present everything under one roof.

Yes. Every business or branch gets its own QR code and its own platform configuration. One branch might send customers to Google and Zomato while another focuses only on Justdial.

Yes. We take data privacy seriously. Karo Simple does not store any data from customers who leave a positive review. They are simply routed to the review platform and nothing is recorded on our end. For customers who submit negative feedback, only the feedback content is stored so you can read it and resolve the issue. We do not share or sell any customer data to third parties.

No. Customers don't need to log in, register, or share any personal information in Karo Simple just to scan the QR code and leave a review. The process is completely frictionless for them.

We have basic safeguards in place. Repeated scans from the same device in a short period are flagged. While no system is 100% foolproof, the private feedback form is separate from public platforms, so any misuse there doesn't impact your public reputation.

We have a WhatsApp support line, help documentation, and onboarding guides. You can reach us directly and we will help you get set up.

Support is available in Hindi and English both. We understand that not every business owner is comfortable in English and we are happy to help in whichever language you prefer.

Support is available Monday to Saturday, 10 AM to 7 PM IST. For urgent issues, you can drop a WhatsApp message anytime and we will get back to you as soon as possible.

Resolution time depends on the nature of the problem. Simpler issues are usually sorted quickly, while complex technical problems may take longer to investigate and fix. Our support team will keep you updated on the status throughout the process so you are never left waiting without an answer.

Yes. We work with restaurants, clinics, salons, retail shops, coaching institutes, gyms, hotels, and many other business types. If you have customers walking in or ordering from you, Karo Simple can help you get more reviews from them.

Being listed on those platforms is one thing. Consistently getting new reviews from real customers is another. Karo Simple bridges that gap by making the review process so simple that customers actually do it right when their experience is fresh.

Not at all. It works for any business anywhere in India. Whether you are in Mumbai or a smaller town in Chhattisgarh, as long as your customers have smartphones (which most do), Karo Simple works perfectly.

Your data remains accessible for 30 days after cancellation. You can export your feedback data before your account is closed. After 30 days, data is permanently deleted.

Currently we do not have a pause feature. You can cancel and rejoin at any time without losing your previous settings and configurations.

Manually asking feels awkward, customers forget, and even the ones who intend to do it rarely follow through. Karo Simple puts a QR code right in front of them at the moment they are happiest after a good meal, a successful appointment, a satisfying purchase. One scan and they are on the review page. That is the difference.